Recently I was asked on Twitter to enter a contest. It was one of my favorite vendors, so I decided to give it a shot.
An excellent idea and a good use of social media marketing, right? Well, in theory, but the execution changed a happy customer into a frustrated one.
Here’s what happened:
The first thing I did was follow the link in Twitter. Success, I was at the vendor’s forum page and all I had to do was post my response.
But then the trouble began. Immediately I was sent to a log-in page. I must admit, I have been with this vendor for six years but haven’t once logged into their forum…and good luck finding my introductory email from way back then.
So I had to go recover my username and password. Easy enough, right?



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